top of page
Frequently Asked Questions
Frequently asked questions
General
How long does delivery take? Orders are usually processed within 1–2 business days. Standard UK delivery typically takes 3–8 business days after dispatch.Do you ship across the UK? Yes! We currently ship across the UK, including England, Scotland, Wales, and Northern Ireland, and other countries.How can I track my order? Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information, where available.Can I change or cancel my order? If your order has not yet been dispatched, please contact our Customer Care team as soon as possible. We’ll do our best to make the requested change or cancellation.
Are your products suitable for beginners? Absolutely. Our products are designed for a wide range of fitness levels, from beginners to experienced athletes. Always follow the product instructions and use equipment appropriately.What materials are your products made from? Materials vary depending on the product. Detailed material information can be found on each individual product page.How do I choose the right size? For clothing and other size-specific products, please check the size guide available on the product page. If you're still unsure, our Customer Care team will be happy to help.Are your products tested for quality? We work to ensure our products meet our quality standards before they are made available to customers. Product-specific certifications or testing information will be provided where applicable
What is your return policy? You can request a return within 30 days of receiving your order. Items must be unused, in their original condition, and preferably returned with their original packaging.How do I return an item? Please contact our Customer Care team with your order number and reason for the return. We’ll provide you with the necessary instructions to complete your return.When will I receive my refund? Once we receive and inspect your returned item, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear in your account.What if my product arrives damaged? Please contact us as soon as possible after receiving your order. Include your order number and clear photos of the damaged product and packaging so we can investigate and arrange an appropriate solution.
bottom of page